Frequently Asked Questions
Expert advice for your next alpine adventure
How do I determine the correct size for technical mountaineering boots?
We recommend sizing up by a half or full size from your standard street shoe to allow for thick thermal socks and to prevent toe-bang during descents. Please refer to our brand-specific size charts for precise measurements.
What is your return policy for technical climbing gear?
We offer a 30-day return window for most apparel and footwear in new condition. However, for safety reasons, life-safety climbing equipment such as ropes, harnesses, and carabiners cannot be returned once they have left our warehouse.
Do you offer international shipping for expedition parkas?
Yes, we ship our high-altitude gear globally. Shipping rates and delivery timelines are calculated at checkout based on the destination country and the weight of the package.
How can I track my order?
Once your order is processed and shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Are your products covered by a manufacturer warranty?
All products sold by Whittaker Mountaineering are authentic and covered by the original manufacturer's warranty against defects in materials and workmanship. Contact our support team for assistance with warranty claims.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.